Download the New For Windows Zoeti: How the Company Responded to the Pandemic

When Kristin Peck became the CEO of Zoetis, the leading global animal-health company, she outlined five priorities for the company. However, little did she know that her first few months in office would be marked by a global pandemic.

In an edited conversation with McKinsey's Aamir Malik, Peck discussed the importance of listening, communication, and daily structure during times of crisis. She emphasized that there are no guidebooks to making decisions every day in the field, especially when dealing with unprecedented events like COVID-19.

Despite having a crisis plan in place, Peck attributes Zoetis' success to its ability to expand the decision-making authority of local leaders across its 45 countries with direct presence. This enabled the company to focus on employee safety and customer supply while continuing to advance its digital capabilities and orchestrate its largest-ever product launch.

The shutdown orders, travel restrictions, and outbreaks around the world not only upended Peck's initial 100-day plan but also compelled her and her leadership team to rearrange priorities and reallocate resources. As a result, Zoetis was able to respond effectively to the pandemic, ensuring business continuity while prioritizing employee and customer safety.

Peck's experience as CEO during the pandemic serves as a valuable lesson for companies worldwide on the importance of adaptability, effective communication, and empowering local leaders to make decisions in times of uncertainty. By downloading the new Zoeti app for Windows, animal health professionals can stay up-to-date with the latest developments in the industry while also having access to a range of tools and resources designed to support their work.

In conclusion, Peck's leadership during the pandemic demonstrates that even in the most challenging circumstances, companies like Zoetis can thrive by prioritizing employee safety, customer supply, and digital capabilities. By embracing flexibility and empowering local leaders, businesses can navigate unforeseen events and emerge stronger on the other side.

Download the new for windows Zoeti